Bath Transformations LLC failed to do work, mid-Missouri consumers tell BBB

Far better Organization Bureau® (BBB®) advises shoppers to use warning if performing small business with…

Far better Organization Bureau® (BBB®) advises shoppers to use warning if performing small business with Bathtub Transformations LLC, a contractor from Holts Summit, Missouri. People noted to BBB the organization failed to start or finish initiatives, did not give refunds, unsuccessful to call shoppers, and offered lousy purchaser assistance.

Bathtub Transformations LLC has an “F” score, the most affordable on BBB’s scale, because of to current unresolved and unanswered complaints. The business enterprise also has been given numerous damaging buyer critiques.

A Columbia, Missouri, female informed BBB she hired Tub Transformations LLC in January 2021 for a toilet transform. She reported she paid small business proprietor Chuck Kramer just over $3,800 as a down payment for the occupation. She mentioned Kramer gave her many excuses as to why he could not perform on her undertaking.

The woman said Kramer briefly shut off communication with her after she requested for a refund in the slide of 2021. She stated she finally achieved Kramer in January 2022 and he mentioned he would give her a refund check out the following week. The woman reported she however has not  received the refund.

“He didn’t do something for me,” the female advised BBB.

A Columbia guy instructed BBB he paid Kramer far more than $5,300 in April 2021 to remodel his bathroom. The function was meant to be concluded by July 2021, but the gentleman mentioned no work was ever completed on the undertaking. The person stated Kramer came to his home on far more than a person situation, like a journey to a massive box retailer so that the man could acquire an item for the project. The guy said he under no circumstances saw Kramer again just after that and no get the job done was finished.

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The man’s criticism was one particular of the few to which the business responded.

“We are nonetheless functioning on his refund,” the enterprise replied in December 2021. “We are seeking to market the materials to get the dollars back. When that is completed, he will acquire a refund.” The shopper verified with BBB in March 2022 he has not obtained a refund.

A person from Camdenton, Missouri, informed BBB he paid out Kramer $6,500 as a down payment in April 2021 for a rest room transforming undertaking. The man explained Kramer came to the home three moments, but hardly ever did any operate. The guy said Kramer created various excuses as to why the career was not began.

“He made you come to feel relaxed,” the person informed BBB. “He’s got his act down great.”

A Sedalia, Missouri, guy informed BBB he paid out Bathtub Transformations LLC $9,000 in Might 2021 to comprehensive a toilet renovation. The man said no perform was carried out on the job. The gentleman stated the organization by no means responded to his request for a refund.

“(Kramer) continually complained about not becoming ready to locate enable,” the gentleman told BBB. “There was constantly anything coming up that did not enable him get to my job.”

In accordance to Missouri secretary of condition information, Bath Transformations LLC registered with the condition in September 2016. The corporation also does small business as Bath and House Transformations. It markets its services through a web page and a Fb web page.

Kramer and Bathtub Transformations have been purchased to shell out much more than $12,000 as section of judgments in civil conditions submitted towards them in Callaway and Franklin counties.

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BBB attempts to achieve the organization for comment unsuccessful and it did not answer to a BBB letter about how it plans to handle its pattern of shopper complaints.

“Taking a deposit and not setting up or completing the work isn’t very good organization,” said Michelle Gleba, BBB Columbia regional director. “This organization demands to make issues proper with its shoppers by possibly refunding the deposits or undertaking the do the job it was hired to do.”

BBB presents these tips on using the services of a contractor:

  • Research any business enterprise and its proprietors very carefully prior to having to pay any cash. Test the company’s BBB Organization Profile at or by contacting 888-996-3887.
  • Request for references and get in touch with them.
  • Before shelling out, make sure you have a signed contract outlining what perform is to be done, a timetable for completion, and an clarification of what occurs if the business or consumer reneges on the settlement.
  • Check with the contractor for proof that he or she is bonded and insured.
  • Pay out by credit history card whenever possible in scenario you require to obstacle the payment.
  • Do not spend anything in advance. It is a very good rule to spend a portion when you sign the contract and the last payment only immediately after you are content with the function.
  • When operate is concluded and the contractor has been compensated, ask for lien waivers showing subcontractors, and content suppliers have been paid for the position.

See BBB’s Home HQ for info on improving your property. 

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You can also obtain important details at and our Consumer HQ.